The access to the customer and tech support that a shared hosting company provides will tell you a lot about the services which they provide too. When you're allowed to use just email messages or tickets, you have most probably found a reseller and not the website hosting provider. When this is the case, you may have to wait for a couple of days in order to have an issue resolved as the reseller may not be checking their communication regularly or they may need to contact the real website hosting company for extra assistance. If the supplier offers you different ways of communication with quick response time which are available at any moment, they're most likely the top provider, not a reseller. Which means that you will reap the benefits of well-timed assistance and high quality support as they will have instant access to the servers where your account is. Regardless of the issue - sales or technical, it is always much better to have the option to contact your web hosting company directly using your preferred method of communication.

24/7 Customer Support in Shared Hosting

We provide 24/7 billing, customer and technical support for all of our Linux shared hosting. Even if you are not our customer yet and you have some questions, we can assist you promptly and provide the needed info, in order to give you a choice to make an informed decision when you get your new web hosting account. We are available twenty-four seven, including holidays and weekends, and we provide you with multiple ways of communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we now have multiple telephone numbers internationally, so that you will be able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, so you can forget about waiting for days and nights to receive support for any kind of task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you obtain a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and basic questions. Our agents can help you choose the right package or give you information about our servers, in order to check if the system requirements for your sites are met. In case you are an active client, you also have the option to get in touch with us through email or through our ticketing system, which can be accessed from the Hepsia web hosting Control Panel. We guarantee that if you use any of these 2 ways of correspondence, you'll get an answer within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the website hosting services of other service providers, even big ones, you are able to compare the reply time since it often takes an entire day for them to address a ticket.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server from our company, you can contact us 24/7 for any server-related issue or forany problems or questions with regard to the pre-installed software the server comes equipped with. In case you haven't bought a virtual private server package yet, you'll be able to find out a lot more about our services by giving us a call or through the live chat service. For more tech problems, you are able to send an email or open a support ticket from your billing Control Panel and you'll receive support within no more than one hour regardless of the time of the day, even on holidays and weekends. The actual response time in most cases doesn't exceed half an hour. If you're looking for assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade which you can add to each VPS package and our admins can help you with any set up or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server plans that we provide come with 24/7 support through different means of communication and with a 1-hour max response time guarantee. If you want to find out more about the plans or you have various general or billing questions, you will be able to call one of the local numbers that we have internationally or you can use our live chat support and talk with a live agent. For strictly tech problems which need the help of a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to monitor a given issue. The reply time for them rarely exceeds 30 mins, which means that you can forget about waiting for a whole day to get help. Our support service is available for any server-related issues, and the pre-installed software. When you want support for third-party apps, you can consider ordering the Managed Services upgrade that we provide with all the plans.