Integrated Ticketing System in Shared Hosting
Our Linux shared hosting include an integrated support ticket system, which is an integral part of our in-house created Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia allows you to manage everything related to the hosting service itself in the same place – invoices, web files, e-mails, trouble tickets, etc., eliminating the need to go through different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can post a ticket with just a few mouse clicks without having to log out of your Control Panel. During the process, you can choose a category and our system will offer you a number of informational articles, which will provide you with additional information and which may help you solve any specific problem even before you open a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with us and you would like to contact our support team representatives, you’ll be able to submit a support ticket straight from your Hepsia Control Panel instead of going through a completely different customer support platform like you will need to do with the majority of hosting companies on the market. Our integrated ticketing system will permit you to post a new ticket without hassle and to look through older tickets using a smart search filter. Additionally, you will be able to take a look at the applicable knowledge base articles that our system will present you with in accordance with the problem category that you choose for your new ticket. You can accomplish all of the aforementioned procedures without leaving your Hepsia Control Panel at any time, which implies that in case you chance upon any obstacle or have a question, you can touch base with our support engineers and fix the issue in question in no more than sixty minutes through one support platform.