A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It's an efficient method to receive some info about the web hosting services or get some issue resolved as you're talking to a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the reduced chance of mistakes when you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the representative investigates the issue in question. In addition, you'll be able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone charges that you will need to pay when you are calling to a different country.

Live Chat Support in Shared Hosting

As we believe that numerous troubles can be resolved when you talk to a live person, we supply a live chat service for all our prospective and active customers. Our chat is accessible every single day and our customer support agents will assist you with a variety of questions and issues. If you aren't our client yet, you're able to learn more about our shared hosting packages and the hosting platform in general in order to make sure that your websites will operate effectively on our servers. In case you already have an account and you have some questions or you encounter any troubles with some of our services, you can get in touch with us through the live chat and we will supply you with the necessary info or help you troubleshoot the problem. You will have to open a trouble ticket for specific troubles which require longer time or the assistance of a system administrator, still for a number of basic troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we offer with all our Linux semi-dedicated hosting, you're able to get the the right answers for any questions you have or have lots of troubles dealt with rapidly. Our chat service is available every day, so that you are able to speak with an agent even on holidays and weekends. If you're not sure which package is better for your websites or if our outstanding cloud hosting platform covers some system requirements, you may join the live chat before buying anything. If you are an active customer, you're able to find more information about account settings, billing issues and a variety of common technical issues you may encounter, let's say when you cannot install an e-mail account in a client on your personal computer. Our live chat will save you lots of time regardless where you are or when you contact us.