One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting offer a sixty-minute response time guarantee, which suggests that regardless of what inquiry or problem you may have, we will always be there to lend you a helping hand. The fact is, it seldom takes more than 30 minutes to get a problem sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our support engineers are available 24/7, even on legal holidays and weekends, which implies that you will get swift help whenever you need it. We understand exactly how costly time can be, so by the time we respond to your e-mail or trouble ticket, we will have enquired into the matter and, in case we haven’t figured out a solution, we will provide you with more details on what you have to do on your end, if the circumstances require this. With our support services, you can be sure that there will be somebody to help you immediately, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we recognize exactly how critical it is to receive swift assistance, we guarantee that you will never need to wait for more than sixty minutes to get a response to any trouble ticket that you post via your semi-dedicated server Control Panel. In fact, you’ll rarely have to wait for more than twenty-thirty minutes and this applies to any enquiry irrespective of its nature – technical, general or billing. Additionally, our customer and tech support staff is on duty 24 hours a day, 7 days a week, which is why even if you post a ticket during public holidays, you’ll always get a lightning-fast response, which will include the answer to an enquiry, the solution to a problem or the information required to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to spend a day awaiting an answer like you would with plenty of other web hosting providers.