There're plenty of shared hosting companies on the market, however most of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The type of support that you will have via this way of communication will vary depending on the provider - some provide you with dedicated telephone support, while others offer basic and customer support only because some matters are more time-consuming and it would be easier to be resolved through a trouble ticket, particularly if the situation has to be escalated. Still, it's good to find that you can contact your hosting supplier since there're many small issues which can be managed efficiently and in a timely manner with a call, not mentioning that you are able to get additional info regarding the services before you become a customer.

Phone Support in Shared Hosting

Because we have live phone support 14 hours a day, you have the option to get in touch with us and talk with our customer support agents to learn more about the Linux shared hosting that we offer and ensure that our servers meet the system requirements for your web sites before you purchase anything. For your convenience, we have telephone numbers on 3 different continents so you can call the one closer to you - in the USA, Great Britain or Australia. In case you're already an existing customer, you'll be able to call us about general and billing matters, or even about some technical matters. If the situation is strictly technical or it can take longer time to handle, you will have to use our ticketing system, that will enable both you and our technical support team to keep track of the details provided by each side.

Phone Support in Semi-dedicated Hosting

Every time you need more information for the Linux semi-dedicated hosting that we provide, you have the option to call one of the three support lines we have worldwide - in the United States of America, Great Britain and Australia. Thus, you're able to check ahead of time whether our solutions are appropriate for your sites. In case you are already our customer and you've got a semi-dedicated account, you are able to contact us on the phone for fourteen hours a day about any kind of billing or general queries. For strictly technical troubles you will need to take advantage of our ticketing system and contact our technical support because someproblems simply require extra time to be solved, but we can help you on the phone with quite a few minor technical issues as well, saving you efforts and time.