Client Support Channels
A 60–Minute Support Ticket Response Guarantee
All your support requests will be replied to within maximum 60 minutes after the ticket or e–mail is received. If your case calls for additional assistance from a sysadmin, we’ll direct the ticket or the e–mail to the person on duty then leave a note to let you know that more time will be needed for discovering the optimal solution. If you order our Admin Services package, all of the server management tasks included there will be executed whenever you wish.
A Topflight Tech Support Service
We’ll be at your disposal 24x7 to respond to any queries that you may have connected to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need help handling server admin procedures, you can take a glance at our Admin Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures
An Intuitive Help Area
Our Online Control Panel is preinstalled for every Linux dedicated hosting server. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on everything that you can do. Most of the educational articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each section of the Online Control Panel.