Support and Help Channels
A one hour Ticket Response Guarantee
Each ticket you send to the client help and support Dept will be replied to within approximately one hour. The normal questions are going to be taken care of instantly. However, if the service request you have sent us requires the aid of a capable technician, we are going to forward the ticket to him and will notify you about the hold–off.
Top–class Client Help And Support Service
Our tech help crew will be working for you 24/7/365 to to take care of all service request tickets that you send to us. We offer customer help and support for all software that are pre–configured on your server. These include our custom built Online Control Panel, the chosen Operating System and also the server admin panel (with respect to the VPS type).
An Intuitive Help Zone
A complete and constantly updated articles base is integrated into our in–house built Online Control Panel. It gives you quick tips about how to execute all the main site supervision duties. The Help zone gives you in–depth how–to articles and step–by–step video tutorials. You can open the Help area by pressing the Help or Video buttons in the top right part of each Control Panel section.